Lord Dudley Hotel

Went for an early lunch. It had a lovely and quaint atmosphere, even when the crowds started coming in for the regular lunch times. We got a Scotch egg and Sunday roast pork, which was absolutely delicious. The servings were unexpectedly big and would be good shared between 2 people and really decently priced. If you're feeling nostalgic for a good London pub and grub, this is a good start.

The Dud' has been around a long time. That usually means one of 2 things. Time has one of 2 effects on eateries. Either they slowly decay like an unbrushed tooth in a lolly addicts mouth. Or... they learn what they're good at, get better at it, listen to what works for the punters, and deliver it. That's what they do here...the basics are as well navigated as a Sherpa led expedition. I even tested out their kitchen by ordering gnocchi. Gotta say, it passed the test. May the Dud' continue to hang about.

I ordered a soft drink and beef cheeks. I noticed I had been overcharged and when I raised this with the manager who was serving me at the time she became extremely rude and aggressive. She is clearly unfit to be in her role as she is incapable of the bare minimum levels of customer service. I can only feel sorry for the staff who will have to work under such a person. There are an abundance of better pubs in the area and I would never recommend anyone to visit this place. From previous reviews it is clear that this manager is ruining what could be a staple in the local area…. What a shame the owners have no regard for the customer service and allow this ‘manager’ to continue to ruin their business.

Going to open this with saying that I have never left a google review in my life, so you know this experience was bad and much to my annoyance 0 stars does not exist for google reviews. Not really sure where to start on the absolutely disgusting service we got at the lord Dudley. But for those that don’t want to read on I purely suggest NOT TO BOTHER VISITING unless you are prepared for pure disappointment, or for those that are here for the tea… strap in! As a once returning customer of the lord Dudley I can truthfully say I will never spend another dollar in there. The original issue was at the bar ordering dinner where THE FEMALE MANAGER mishandled my friends order, when he questioned the incorrect price her response was not only rude but also aggressively dismissive. She continued to struggle with their refund system ultimately charging him twice. We suggested a solution (as I was ordering the same thing) however, instead of a polite apology for the mishap or straightforward response I received rude and snappy orders to “TRUST THEIR PROCESS” and a card machine being thrown across the bar at us multiple times. 1 by 1 we order our food and she continued to be rude to each and every one of us. After her insistence on “trusting their process” I waited, and waited and waited for my food, watching people that ordered well after me eating their meals I decided to approach her for an update. She first was rude and sarcastic then shooed me away from her whilst shouting “GET AWAY FROM ME” and never came to the table with an update on my food. It arrived 10 minutes later along with the sides that my friends had ordered with their mains that they were already finished with (I would say finished but the pie, which is usually great tasted like dirty dish water and meat was somewhat inedible for most) She is unapproachable and clearly incompetent not only on their till system but also of engaging in any kind of human interaction and I am unsure how she has landed a management role especially at a pub which I USED to hold with high regard. Quite frankly the whole situation with her suppressed my appetite and subsequently my food was also left. My advice to her would be to get a job where you can work autonomously and not put off her negative attitude on to other people, especially PAYING customers. I hope higher management of the Lord Dudley take this seriously as from what I saw today her behaviour clearly rubs off on the other staff and she is by no means setting any kind of example. I now understand why punters drink outside on the street rather than having to be inside/anywhere near her.